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Omya Healthcare provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.

Technical Support
Omya Healthcare service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Omya Healthcare.

Spare Parts Support
Omya Healthcare and its subsidiaries have enough spare parts inventory for all products for at least 5 years after production is officially stopped.

Training
Omya Healthcare and its subsidiaries provide different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand.

Field Service
Omya Healthcare service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.
*Field service may be provided by authorized Omya Healthcare service providers. The type of field services provided in different regions may vary according to local service providers.

Upgrade
Omya Healthcare has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance. 
*Upgrade may not be applicable for some models.

 

Infusion Systems & Accessories 

Phone: +91 80 4284 5900 Ext:XX 
Email: Support @Omya-Healthcare.com

Patient Monitoring & Accessories
Phone: +91 80 4284 5900 Ext:XX 
Email: Support @Omya-Healthcare.com

Working Hours: 
Monday-Saturday: 10:00 am – 6:00pm IST
(Excluding major holidays)

Always gives as much of the following information as possible:

  • Type of equipment
  • Product name
  • Serial number
  • Approximate date of purchase
  • Apparent fault

 

 

Warranty Extension
Omya Healthcare offers a warranty extension program to distributors to help control service costs and share risk of investment. 
*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, please contact the Omya Healthcare international service department or local subsidiary.

Warranty Obligation
Omya Healthcare’s obligation under this warranty is limited to repair or replace any main units or  parts  free from all defects or deficiency in design,material,workmanship.
For Distribute,free maintenance is limited to replace parts free charge. 
For Direct sale,free maintenance mean that replace parts free or repair parts returned from customer free or free-site repair.
The warranty period of replace parts under warranty lasts only to the warranty period of original main unit. 
The warranty period of replace accessories under warranty lasts only to the warranty period of original accessories .

Warranty  Exemptions
Omya Healthcare’s obligation or liability under this warranty does not include any transportation or other charges or liability for direct,indirect or consequential damages or delay resulting from the improper use or application of the product or the use of parts or accessories not approved by Omya Healthcare or repairs by people other than Omya Healthcare authorized personnel.
This warranty shall not extend to:
. Malfunction or damage caused by improper use or man-made failure.
. Malfunction or damage caused by unstable or out-of-range power input.
. Malfunction or damage caused by force majeure such as fire and earthquake.
. Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people.
. Malfunction or damage caused by use of parts or accessories not approved by Omya Healthcare
. Malfunction of the instrument or part whose serial number is not legible enough.
. Others not caused by instrument or part itself. 

Warranty issues : 
The Warranty Claim Form can be used as a template for your request (All fields with an asterisk are mandatory).
Please contact Technical Support for more clarification.  

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